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FAQs & Shipping

Q: HOW DO I CHECK THE STATUS OF MY ORDER?

A: Upon placing your order, please allow 1-3 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a notification through email or Facebook messenger. Your tracking number will be generated and sent straight after being processed. If not received within 1-3 days, simply send us a message through Facebook or email us at sales@babyquests.com and we will have it sent to you. In addition if you did not receive any updates on your order, please contact us immediately and we will do all we can to investigate.

Q: HOW LONG DOES SHIPPING TAKE?

A: Our fulfillment centers are located around the world. For domestic orders in the United States, it will normally takes 4-7 business days. For UK it is 5-14 days, For other International orders please allow up to 5-20 business days depending on the country. 

Q: I ORDERED TWO PRODUCTS, BUT HAVE RECEIVED ONLY ONE... WHAT'S HAPPENING?

A: Since we have a large assortment of products that are not always stored in the same warehouse, it is possible that some products get shipped separately. Do not worry, it is quite normal that you receive a product a couple of days before the other.

Q: DO YOU SHIP INTERNATIONALLY?

A: Yes! We ship worldwide to ensure that every customer will enjoy their shopping experience with us.

Q: IS YOUR WEBSITE SECURE WITH MY PERSONAL INFORMATION?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

Q: HOW DO I ORDER ON YOUR WEBSITE?

A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

Q: DO YOU PROVIDE A QUALITY GUARANTEE FOR ALL THE PRODUCTS BEING SOLD?

A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed! 

Q: HOW CAN I GET IN CONTACT WITH YOU?

A: We handle customer service through email. Send us an email at sales@babyquests.com with any questions that you have.

Q: DO YOU OFFER A REFUND IF I DON'T LIKE THE PRODUCT?

A: Visit our refund policy for complete details. If you have any additional questions that have not been addressed in our FAQ, please contact us and we will get back to you as soon as possible.

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